Shiseido Beauty Park
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Q.Is there parking available?
A.We do not have parking available. Please use public transportation. -
Q.Is there a bike parking space?
A.Yes, there is a bicycle parking area. However, it is available for use only while you are using our facilities. -
Q.How can I get to Shiseido Beauty Park?
A.Please refer to this. -
Q.Are nursing rooms and diaper changing stations available?
A.Please refer to this. -
Q.Is there an elevator?
A.Yes, there is an elevator, and it is accessible for wheelchairs and strollers. -
Q.Are there barrier-free restrooms available?
A.Barrier-free restrooms are available on both the first and second floors. -
Q.Do you have Wi-Fi?
A.We offer free Wi-Fi for our guests. -
Q.Are there any visitor restrictions?
A.This area is accessible to all. -
Q.Is it possible to bring pets?
A.Assistance animals, such as guide dogs, service dogs, and hearing dogs, are permitted. Other pets are not allowed, but they may accompany you in the terrace seating area. -
Q.Are credit cards and electronic payment methods accepted?
A.We accept credit cards, transportation IC cards, and electronic payment methods. -
Q.Can I take photos inside the facility?
A.Photography is permitted, but please be mindful and avoid causing inconvenience to other guests. -
Q.Can I store my luggage?
A.Coin lockers are available on the second floor; however, we do not provide luggage storage services. -
Q.What are the facility's closing days?
A.Please refer to this. -
Q.Can I bring large luggage, such as a suitcase, into the facility?
A.There are no restrictions on bringing items in, but we cannot store any luggage. -
Q.Is there a place to charge smartphones and other devices inside the facility?
A.At Shiseido Kitchen Lab, you can use the power outlets installed at the seats. -
Q.Is eating and drinking allowed inside the facility?
A.Yes, eating and drinking are allowed. However, please refrain from bringing your own food and drinks. -
Q.Is there a vending machine inside the facility?
A.There are no vending machines available inside the facility. -
Q.What is on the other floors?
A.Please refer to this. -
Q.Is there a smoking area?
A.There is no smoking area inside the facility.
For inquiries other than the above, please click here.
Shiseido Beauty Diagnosis Lab
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Q.Can I make a reservation by phone?
A.We do not accept reservations by phone. Please register your personal information on the Shiseido Beauty Diagnosis Lab website, and then you can make a reservation through 'My Page'. -
Q.How many days in advance can I change my reservation date, the number of participants, or cancel? Is there a cancellation fee?
A.After applying for this service, you can change your reservation date, the number of participants, or cancel your reservation on the booking site until 5:00 PM, two business days before your reservation date. For any changes, participant adjustments, or cancellations after that time, please call the Shiseido Beauty Diagnosis Lab. If you contact us in advance, there will be no cancellation fee. -
Q.I made a reservation but can no longer attend. Is it okay for a friend to go in my place?
A.Only the person who has registered in 'My Page' in advance can experience the service. -
Q.Is it possible to change the service start time to an earlier time or to shorten the ending time due to a scheduling conflict?
A.We kindly ask that you experience the service within your reserved time. If you encounter any issues, please feel free to contact us via the 'Inquiry Form' or by calling the Shiseido Beauty Diagnosis Lab. -
Q.Are you open on Saturdays, Sundays, and public holidays?
A.Please refer to this. -
Q.Is it possible to only visit for a tour?
A.We do not offer tours. -
Q.Can a child under 15 participate?
A.Children under 15 years old are not eligible. -
Q.Can men also experience the service?
A.Men can also experience the service. -
Q.I have a food allergy. What menu options are available at Shiseido Bliss Balls?
A.We offer seven varieties of bliss balls made with combinations of nuts and dried fruits, tailored to your individual preferences. We also have allergen-free options available to accommodate allergies. Please note that the ingredients may vary depending on the season. For more details, please feel free to contact us.
For inquiries other than the above, please click here.
fibona Lab
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Q.Is it possible to purchase online?
A.The purchasing method varies depending on the product. Some items are available for a limited time on Makuake. -
Q.Can I receive a receipt when I purchase a product?
A.Yes, a receipt can be issued. -
Q.Can I have products purchased in-store shipped?
A.We do not offer a shipping service. -
Q.Can I purchase at other stores?
A.Products are available only at the online store "Makuake" and Fibona Lab. -
Q.Where are the products made?
A.Some of our products are manufactured at the factory located on the first floor of Shiseido Beauty Park.
For inquiries other than the above, please click here.
Shiseido Kitchen Lab
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Q.Can I make a reservation for seats or food?
A.Currently, we are not accepting reservations. -
Q.Do you have a menu for children?
A.Yes, we have a menu available for children. -
Q.Is there hot water available for milk?
A.Yes, we have it available. Please ask the staff at Shiseido Kitchen Lab. -
Q.Do you have children's chairs available?
A.Yes, we have them available. Please note that the number is limited, so if you cannot find one, please ask the staff. -
Q.Can I get takeout?
A.Yes, we offer takeout. *Please note that the following items are not available for takeout: kids' plates, parfaits, milk ice, and pudding. -
Q.Do you have an allergy-friendly menu?
A.Customers with allergies are encouraged to consult with our staff. -
Q.Can I make a reservation for a party?
A.Currently, we are not accepting reservations for parties. -
Q.Do you have social media?
A.We share the latest information on Instagram, so please be sure to follow us. -
Q.What time do you open in the morning?
A.Please refer to this. -
Q.Can I have coffee poured into my own tumbler or other containers?
A.Currently, we are not accepting requests. -
Q.Is it allowed to bring in food and drinks purchased externally?
A.we do not permit food and drinks purchased externally in the indoor or terrace seating areas. However, if you have special circumstances, such as meals for small children or allergies, please consult with our staff. -
Q.Do you have a morning set?
A.We do not offer a morning plate. However, we recommend our baked goods such as muffins, carrot cake, and gâteau au chocolat.
For inquiries other than the above, please click here.
Shiseido Art & Science Lab
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Q.Is it possible to visit the facility for free?
A.Our facility is open for free visits. -
Q.Can I make a reservation for a group?
A.We do not accept reservations, but groups are welcome to visit freely. -
Q.Can I get a guided tour?
A.If you have any questions, please feel free to ask our staff. However, we do not offer guided tour services for the exhibits. -
Q.How much time do I need for the visit?
A.We recommend allowing about 1 hour for your visit, but you are welcome to take your time and explore at your own pace. -
Q.Can I purchase souvenirs?
A.We do not sell souvenirs. -
Q.What kind of exhibits are there?
A.We have exhibits that allow you to experience technologies applied in cosmetics through videos, "Science × Art zone" showcasing packaging and design, and "Life of Beauty Zone" introducing Shiseido's wide range of activities. -
Q.Is the content enjoyable for children?
A.The exhibits are designed to be enjoyable for children from upper elementary school to middle school. -
Q.Are workshops being held?
A.Currently, there are no plans for workshops, but if we do hold them in the future, we will provide information on our website. -
Q.Can I request a projection on the screen?
A.We do not provide such services. -
Q.Is there a fee to watch the videos? Do I need a reservation?
A.You can watch the videos for free. However, if you wish to sit in the special seats to enjoy the viewing, a reservation is required. -
Q.Do I need a reservation for the special seats?
A.Yes, a reservation is required for the use of special seats. Reservations are accepted on a first-come, first-served basis on the day of the event. Please write your desired time on the reservation sheet. -
Q.Are the special seats paid?
A.We are considering introducing a fee, but currently, we are offering them for free to allow more customers to experience them. -
Q.Can two people sit in the special seat?
A.To fully experience the aroma and the immersive sound through headphones, each person must have their own seat. -
Q.When will the AWE experience videos be shown?
A.They will be screened every 30 minutes, with a duration of approximately 7 minutes. Please note that the screening intervals may change depending on the situation. -
Q.Can the videos shown here be viewed at other locations?
A.The videos are exclusive to our facility and cannot be viewed at other locations. -
Q.What is the size of the screen?
A.The screen measures 19.3 meters wide and 5.4 meters tall. -
Q.What is the resolution of the screen?
A.The resolution is 16K x 4K, with approximately 200 million micro LEDs, each measuring 0.004 mm², densely packed. -
Q.When I try to take a picture of the video with my smartphone, it doesn’t turn out well. Is there a way to improve this?
A.Increasing the screen brightness may help. For iPhone users, you can adjust the brightness by pressing and holding the screen. -
Q.Will the videos change to something new?
A.We will screen videos themed around the four seasons, changing them to match the seasons. We will announce any video changes on our website. -
Q.Can you tell me the name of the video production company?
A.We do not disclose information about the production company.
For inquiries other than the above, please click here.